- Be observant of needs
To be useful to others, you should always be aware of even the slightest clues of needs. The more sensitive you are to the needs of others, the more appreciative people will eventually become. The best scenario is being able to anticipate a need before the other people are even aware of it. - Find solutions to the needs
Now that you are aware of needs, the next step is finding solutions to them. The solutions you offer should be as useful as possible. To be able to do so, there is no other way but to continuously build your own value. It is from the value you have that you could give value to others. - Be proactive to help
Do not wait for the other person to ask for your help. Be proactive. Give your help even before they ask. - Be sincere
What matters is not only the solution you offer, but also the way you deliver it. Being sincere means being glad to help others without expecting anything in return. Make it your joy to give something to others. People can somehow distinguish whether or not you are sincere. - Go the extra mile
Doing the above four steps is good, but add this one if you can: give more than expected. First, give what is expected, and then add a little more. If you do the above four steps people will be appreciative, but if you add this one step they will be impressed.
By Donald Latumahina (follow him on Twitter)
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